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Frequently Asked Questions (FAQs)

This document provides answers to some common questions about using the PowerCampus Self-Service application. This information should help you get started using the application. Once you become a little familiar with the application and open up the On-line Help System, you will see how easy it is to find out how to perform any task.

General Questions

Registration Questions

Answers to Frequently Asked Questions

Why should I use PowerCampus Self-Service?

PowerCampus Self-Service provides students, faculty members, alumni, and administrators with access to their school information anytime.

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How do I create a Self-Service user account?

An account will be created for you in Self Service when you become a student of Hood College or you are a Faculty member or Advisor. You will be notified when the account is created.

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How do I change my password?

Your password in Self Service is the same as your network password. When you change your network password using a computer on campus such as a lab computer, your Self Service password will change also.

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What if I forget my password?

Your password is the same as you Hood network password. If you forget that password, Please call the helpdesk at 301-696-3622.

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How do I use the On-line Help System?

Select the Help link at the top of any page and then choose to display Help for this page. You can then:

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How do I find my progress towards degree requirements?

To display your progress towards degree requirements, login to Self Service, select the Home tab and then click Degree Progress under Reports.

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How do I register for Traditional courses?

After you log in, select the Register tab and then the Traditional Courses menu item. You can register for any period for which the status is OK to Register . The registration wizard will guide you through the registration process as you select the period, search for the courses you want and add them to your cart, and review and finalize your schedule.

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Why can't I register for classes?

The registration period may not be open for anyone or your registration group, your advisor may not have authorized you to register for classes, or you may be on the stop list.

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How do I access the latest information for my class?

In Self Service, you can view your class schedule, course registration status, and course grades. For on-going course information throughout the term from your instructor, you will use Blackboard.

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